What is included in social media management?
Social media is one of the most powerful tools for small business owners—but it can also be one of the most time-consuming. That’s where I come in. I handle the planning, posting, and engagement so you can focus on running your business and spending time with the people who matter most. Services can include any of the following:
Content Planning & Strategy: Aligning posts with your brand voice, business goals, and seasonal opportunities.
Caption Writing & Graphics: Done-for-you captions and branded visuals that connect with your audience.
Scheduling & Consistency: Posts published on time, every time, so your business stays visible.
Engagement Support: Monitoring likes, comments, and shares to keep your community active.
Performance Insights: Tracking what works and refining strategy for better results.
What is included in admin support?
Small business owners wear a lot of hats. Admin tasks can pile up fast, pulling you away from your clients, family, and growth goals. That’s where I come in. I handle the details—so you can focus on the big picture. Services can include most any type of day-to-day administrative work that can be performed asynchronously, such as:
Inbox & Calendar Management: Sorting, organizing, and scheduling so nothing slips through the cracks.
Data Entry & Organization: Keeping your information accurate, accessible, and up-to-date.
CRM Management: Updating contacts, notes, and workflows to keep your client relationships strong.
Scheduling & Coordination: From appointments to project timelines, I help keep everything running smoothly.
Systems Support: Researching new systems, setting up and maintaining the tools that simplify your workflow.
Client Communication: Following up with clients via email, text message, or returning phone calls, creating client gifts, writing and mailing personalized cards.
What is included in business event planning support?
Hosting a business event takes time, strategy, and attention to detail. From workshops and team retreats to networking events and client appreciation gatherings, I’ll manage the planning process so you can focus on showing up and connecting with your guests. You can choose specific parts of the planning process or I can manage the whole thing for you, including:
Event Strategy & Planning: Aligning the event with your goals, audience, and budget.
Venue Research & Booking Support: Finding and securing the right space for your event.
Vendor Sourcing: Recommending and coordinating with trusted caterers, AV teams, and other service providers.
Timeline & Run of Show Creation: Building a clear, stress-free plan so everything runs smoothly.
Guest Communication: Invitations, RSVP management, and follow-up emails that keep attendees informed.
Travel & Accommodation Planning: Coordinating details for out-of-town guests or team members.
(Please note: I do not provide on-site day-of coordination, but I’ll ensure your event is fully planned and ready to execute. I’m happy to help you hire someone who can provide on-site day-of coordination!)
Am I hiring you as part of my team or as a contractor?
I’m an independent contractor, which means you get the benefit of professional support without the overhead of an employee. That said, I integrate closely with your systems and communication channels—so while I’m technically a contractor, I work as an extension of your team.
Do you work with franchises as well as independent businesses?
Yes! I support both independently owned businesses and franchise locations. In fact, following corporate requirements often makes things easier—I can plug right into the brand standards you already have in place while tailoring the details to fit your location’s needs.
How do your credit-based packages work?
Instead of billing by the hour, I use credits to define deliverables. Each credit equals a specific task or outcome (for example: one social post, one inbox clean-up, or one workflow update). This makes your investment transparent and gives you flexibility to adjust services each month.
Can unused credits roll over?
Credits are designed for month-to-month consistency, so they don’t roll over. This helps keep your business momentum going—but if you anticipate fluctuating needs, we can create a custom plan that fits.
What tools or platforms do you work with?
I work with a variety of tools, including HubSpot, Google Workspace, Canva, and scheduling platforms, but I’m happy to adapt to the systems you’re already using. Part of my role is helping simplify and optimize your workflow. You are never charged extra if I am learning a new system (I consider this part of my on-going professional development!).
How do we communicate?
I use a share task tracker and content calendar system that allows you to view task progress, content planning, share ideas, and view credit allotment. I am also available to you via email and text message during normal business hours. In addition, each package has dedicated one-on-one meeting included, where we meet either virtually or with a phone call to go over tasks and content. If you would like to add additional meeting time to your package, you can!
How does payment work?
Packages are billed monthly at the start of each billing cycle. Once your payment is processed, credits are added to your account and can be used for the upcoming month’s deliverables.
Do you require a contract?
Yes — I use a simple service agreement that outlines scope, expectations, and payment terms. This protects both of us and keeps everything clear from the beginning.
Can I pause, change, or cancel my package?
Yes — if your needs change, you can pause, change, or cancel with a 30-day notice. Credits do not roll over, so pausing ensures you’re not paying for services you won’t use.
Do you offer refunds?
Because credits represent time and deliverables reserved for you, refunds aren’t offered. However, I’ll always work with you to make sure your credits are applied in the most valuable way possible.